Emergency care

ABOUT THE PROJECT

Emergency care service is a crucial part of most hospitals' operating services. However, several emergency care systems experience similar problems on many fronts, especially when case reporters leave unhelpful phone messages due to their lack of medical training and when callers find it difficult to communicate their geographic location accurately. This project aims to identify solutions to these problems in a ubiquitous computing setting.

MY ROLE

UI/UX designer

CONCEPT MAP

I conducted several interviews with an emergency care service doctor in order to find out the structure of current service. It turned out that the existing system is too single directed, besides the lack of converse between the ambulance and the reporter is causing a lot of problems. The idea is that this app would act as an additional communication channel between the caller(or patient) and doctors to help build back-and-forth communication and hence help the doctor to get the most accurate information (both geographic and medical) about the patient.

LANDING PAGE

There are two different kinds of potential users for this service: doctor and patient, and they have almost completely different needs. As a service that aims at bringing the user efficient communication, it's critical to get users' identities in the early stage.

Color Code

After landing page, every screen is color coded. I chose two colors that are commonly associated with emergency care (yellow and red) to represent reporter's and doctor's section.

Different swipe directions

To further differentiate doctor and reporter. Different swipe directions were added in that swipe right to log in as the doctor, swipe left to log in as the reporter.

REPORT CASE

Through interviews with emergency care doctor, I was able to extract what kind of information would be really helpful for emergency care doctor. I categorized the information doctor needs based on the helpfulness and general availability for reporters.

It is safe to say that there will be a medical information system somehow stores everyone's medical history and medication information kind of thing. The hierarchy of information goes from patient history kind of information which is retrievable from the system, onset symptoms (cannot be retrieved from system but is really crucial for the hospital end), and additional information like inducing factors and reporters' relationship with patients (which have less possibility known by reporters and less important to the hospital end).

CONNECTION

After have reported the case, the reporter will get into current case status in which reporter will be connected to the hospital service that is going to sent the ambulance. Through this connecting channel, the app makes sure the reporter can get the most professional and accurate advice on how to help the patient better. Also, this app makes it more convenient for the reporter to offer the tracking service for the ambulance.

For doctors who have been assigned to this case, they get access to all the information in the medical system that associates with the medical number that has been reported.

WIREFRAME

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